Your privacy and data are important to us. Below are our policies in order to help you understand how we collect, use, communicate and make use of personal data.

We have created this privacy notice in order to provide our users with information on how we handle data via www.cheerchat.co.uk. 

By providing your data, you confirm to us that you are 16 years of age and older. 

Cheer Chat UK Ltd trading as Cheer Chat is the data controller and we are responsible for your personal data.

Contact Details

Our full company details are: 

Full name of legal entity: Cheer Chat UK Limited

Email address: laura@cheerchat.co.uk

Address: 11 Miller Close, Bromsgrove, B60 3PG. 

It’s extremely important that the data we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at laura@cheerchat.co.uk. 

What data do we collect from you?

Personal data is a form of data that is capable of identifying a user. It does not include anonymous data.

We may process the following types of Personal Data:

Communication Data is in the form of communication that you send to us whether that’s submitting a form on our website, through email or any other communication that is directed to us for communication purposes. We process this to keep records of our communication and in the event of legal claims. Our right for this processing this information is our genuine interests towards you as a user, which in this case is to reply to communications sent to us.

Customer Data relates to any purchases of products or services on our website. For example your first name, last name, address, email address, telephone number and any other contact details. This information is collected in order to provide the service that our users want to purchase and also keeps track of all records. 

User Data includes data about your journey on our website and any online services together with any data that you post for publication on our website or through other online services. The reasons why we process this data is to ensure that the content we provide is relevant. It also ensures the security of our website. Our reasons for processing this data is due to the legitimate interests of you as a user, allowing us to maintain a safe and secure website for everyone. 

Technical Data includes information such as your IP address, account details, browser and device types. This also includes which pages you clicked on, how long you spent on specific pages and various user journey maps. By gathering together this type of data we can safely analyse and moderate our website, deliver relevant content to you and to understand the success of different marketings strategies. 

Marketing Data is data that we process depending on your marketing preferences. This data allows you to receive information regarding latest updates, competitions and exclusive products. 

We do not process any Sensitive Data:

We do not under any circumstances gather sensitive data about you. Sensitive data can refer to data that includes information about your race and ethnicity, religious beliefs, sexual orientation, political opinions, information about your health or any other related data. 

We will only use your personal data for the purpose it was collected for and only with your consent. For more information on this please email laura@cheerchat.co.uk.

Note that we may have to process your personal data where this is required or permitted by law.

Collecting Personal Data

There will be times where we may collect data about you, for example, completing a contact form or emailing us directly. Data may also be automatically collected when you browse our website in the form of cookies (please see Cookies above for more information). 

By completing our Contact form on our website, you are also agreeing (by checking the T’s & C’s box) that you agree to our terms and conditions set out on this page. 

Marketing Communication

Any personal data such as your email will only be processed based on the reasons for sending you marketing and email communications. This is only with your consent first.

You can ask us to stop sending you marketing or communication messages at any time by emailing us at laura@cheerchat.co.uk.

Sharing your data with third parties for email marketing:

There may times where we have to share your personal data, such as email, with the parties set out below:

– Services who provide services email marketing and other plugins

Keeping your data

We will only keep your personal data, such as your email, for as long as necessary to action the purpose we collected it for. For example, if you agree to sign up to our monthly newsletter, we will keep your email on our list until you unsubscribe or contact us. 

Your legal rights

Under data protection laws you have rights to your personal data including the right to obtain, change, delete, limit, transfer, object to processing, and to withdraw consent.

You can see more about these rights over at the ICO website where it outlines the GDPR regulations and rights for individuals.

In some instances, we may need to request more specific information from you to process and confirm your identity, for example setting up a user account/profile, adding personal qualifications and credentials. This is for security purposes and none of this data is shared.